British Airways praises service quality at Elysium


Elysium Resort & Spa is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2021.
The hotel has gone to great lengths to provide unwavering service to its customers, and to exceed expectations when it has mattered most.  Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world. Elysium Resort & Spa received an overall score of 9.5/10. British Airways Holidays is one of the UK’s leading, largest, and most trusted tour operators, which uses customer feedback to identify top-rated hotels, as part of its commitment to providing high-quality holidays. The validated, verified and independent reviews are collected via Reevoo– an impartial third-party solution company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten. British Airways Holidays gathered almost 24,000 independent reviews in 2021 and is awarding 430 Customer Excellence Awards across the globe to recognise its top-rated hotels.

Claire Bentley, Managing Director at British Airways Holidays commented: “We are delighted that Elysium Resort & Spa is one of our top-rated hotels for 2021.  This award is testament to the hotel’s commitment to providing an exceptional customer experience, even during one of the toughest years in the travel industry. As the world opens up again, we look forward to continuing our relationship and together delivering truly memorable holidays for our customers.” Thanasis Tougounzoglou, General Manager of Elysium Resort & Spa commented: “It is a real honour for us to receive the British Airways Holidays Customer Excellence Award for 2021. We would like to thank all our guests for their continuous support and positive comments, but equally all members of our team for their effort throughout the demanding last season. We assure you all that we will continue our efforts to provide the highest level of hospitality for the years to come.”