FAQ

We are situated on the beachfront in the heart of the Kallithea region on the beautiful island of Rhodes, Greece.

Elysium is a certified 5-star luxury resort.

We operate seasonally, typically from the end of April through the end of October.

Yes, we proudly hold Travelife Gold and the Green Key certifications and implement extensive recycling, energy-saving, and water-management programs.

Yes! We offer the "Harmony & Bonus" rewards club. Members enjoy exclusive benefits and discounts. You can register at https://www.elysium.gr/loyalty/

Pets are not permitted.

Absolutely. We are fully accessible with ramps, wide elevators, and specially adapted rooms. We also feature a SeaAccess® system for easy sea access.

Yes, an ATM is conveniently located in the lobby area.

Yes, our on-site mini-market offers a curated selection of daily essentials, snacks, and sun care. Guests can also explore our boutique section, which features stylish beachwear and authentic, handcrafted items from local Rhodian artisans.

It is open daily from 07:00 to 23:00 and is located on the main reception level.

In accordance with Greek law, an Environmental Tax of €15 per room, per night is applicable for 5-star hotels. Please note that this tax is not included in any room rate (direct or indirect) and must be paid locally at the reception upon check-in.

Check-in begins at 15:00, and check-out is by 11:00.

Yes. We provide secure luggage storage and full access to our facilities so your holiday can start (or continue) immediately.

This is subject to availability. To guarantee immediate access upon arrival, we recommend booking the room from the previous night.

Yes, late check-out is subject to availability and involves an additional fee based on the departure time.

Yes, private transfers can be arranged. Please contact our front office team at fo@elysium.gr.

We are a 20-minute drive (15km) from Rhodes International Airport (Diagoras) and just 8km from the historic Rhodes Town.

Approximately €35–€45, depending on the time of day and luggage.

Yes, we provide complimentary outdoor parking for all guests.

Yes, we have a dedicated car rental desk located in the lobby.

Yes, a public bus stop is right outside the hotel entrance.

There is frequent service to Rhodes Town (approx. 30 mins), Faliraki (approx. 10 mins), and Lindos (approx. 60 mins).

Buses typically run from 07:00 to 23:00. Please check the latest seasonal schedule at the Front desk.

Generally every 30 to 60 minutes, depending on the season and time of day.

Tickets can be purchased directly from the driver when boarding the bus.

Our Guest Relations team is happy to help at guestr@elysium.gr.

We offer both professional dry cleaning and regular laundry services.

Yes. We provide courtesy showering facilities. Please reserve a 30-minute slot at the front desk on your departure day.

Most of our rooms offer a sea view. Please check your specific room category during booking.

Elite Club rooms are located in the main building, feature elegant wooden floors, a Nespresso machine, a hydromassage bathtub, and include full access to Elite Club privileges and turn-down service.

Yes, every room features a private, furnished balcony or terrace.

Every room is equipped with an empty mini fridge-cooler for your personal use and convenience. Should you wish for us to prepare a customized selection of drinks and snacks for your arrival, please contact us at guestr@elysium.gr, and we will be delighted to tailor it to your preferences.

Yes, all rooms include tea and coffee-making facilities.

These are provided in all Elite Club rooms and suites.

They are standard in Elite Club accommodations. For other rooms, they are available upon request from the front office.

Daily. However, we encourage a "reuse" policy to help us protect the environment.

Yes, a variety of options are available for Elite Club guests to ensure a perfect night’s sleep.

While safe for hygiene, we recommend bottled water for drinking.

Yes, a laptop-sized electronic safe is provided in every room free of charge.

Yes, these are provided free of charge upon request.

Yes, ideal for families. Please request these at the time of booking (subject to availability).

Every room features individually controlled air conditioning.

Our newly renovated Premium Guestrooms Sea View and Superior Guestrooms Sea View feature walk-in showers. For guests with mobility requirements, specially designed accessible rooms with roll-in showers are also available upon request and subject to confirmation by our reservations department reservations@elysium.gr .

It is our "hotel-within-a-hotel" concept. Benefits include a private check-in/out area, access to the exclusive Elite Club Lounge, and breakfast at the rooftop Senses Café.

In the dedicated Elite Club Lounge.

Typically from 07:00 to 23:00.

Yes, snacks, juices, and coffee are available throughout the day.

Yes, a premium breakfast is served daily at the rooftop Senses Café with panoramic views.

Yes, Elite guests enjoy branded personal care products and a hydro-massage bath.

Yes, to assist with all bespoke requests.

Yes, until 16:00 (subject to availability).

Yes, children are welcome under parental supervision.

Three: Emerald (Main Buffet), Fresh (Mediterranean à la carte), and Noble (Award-winning Fine Dining).

We offer Bed & Breakfast, Half Board, and Full Board options.

At the Emerald restaurant. Elite Club guests have breakfast at Senses Café.

Includes breakfast and dinner at the Emerald buffet. Elite guests take breakfast at Senses Café and dinner at Emerald.

Breakfast and dinner at Emerald, with lunch served from a set menu at Fresh. Elite guests take breakfast at Senses Café.

07:00 – 10:30.

Dinner is served from 18:30 to 21:30. Please note that these operating hours may vary slightly throughout the season. We recommend checking the hotel app or with the Front Office upon arrival for the most up-to-date timings.

Lunch: 12:30 – 16:30. Dinner: 19:00 – 22:30. Please note that these operating hours may vary slightly throughout the season. We recommend checking the hotel app or with the Front Office upon arrival for the most up-to-date timings.

Dinner: 19:00 – 23:00. Reservation is required. Please note that these operating hours may vary slightly throughout the season. We recommend checking the hotel app or with the Front Office upon arrival for the most up-to-date timings.

Smart Resort Attire is preferred. We kindly ask guests to avoid beachwear, athletic shorts, flip-flops, or slippers during dinner service.

Yes. Please notify us in advance at guestr@elysium.gr or speak with our Maître d’hôtel.

Visit www.noble.gr, use the hotel app, or visit the Guest Relations desk.

Yes, available at Emerald and Fresh restaurants.

Yes, 24 hours a day.

Yes, with 24 hours' notice. You will receive a meal voucher (€15 per adult / €7,5 per child) to be used toward your meal (drinks excluded).

Simply scan the QR code provided at check-in to access all menus on the hotel app.

Yes, the Crystal Lounge Bar features live piano nightly. Almyra Beach Bar offers soft evening entertainment (weather permitting).

A sophisticated spot for themed cocktails and piano melodies (10:00 – 01:00).

A poolside spot for light snacks and cocktails (10:00 – 18:00, weather permitting).

A beachfront venue for snacks by day and a lounge atmosphere by night (10:00 – 01:00).

No, drinks are at an extra charge.

Yes, we host regular Greek nights and themed buffet evenings.

Yes, available from 06:00 upon request.

Absolutely. Your well-being is our priority, and we offer a wide range of options, including gluten-free, lactose-free, vegan, and vegetarian selections. To ensure we provide you with the best possible service, we recommend informing our Guest Relations team at guestr@elysium.gr prior to your arrival. Once at the resort, please feel free to consult with our Restaurant Maître d’hôtel, who will be delighted to guide you through our buffets and menus to ensure your meals are prepared according to your specific requirements.

While all beaches in Greece are public by law, the area directly in front of the Elysium Resort & Spa is a Blue Flag-certified beach, meticulously organized for our guests’ comfort. It features premium sunbeds and umbrellas, a dedicated beach bar, and full waiter service, allowing you to enjoy a seamless and high-end seaside experience.

It is a mix of sand and pebbles. We recommend water shoes for sensitive feet; the water is exceptionally clear.

Yes, complimentary at both the pool and the beach.

We operate a first-come, first-served policy. However, Luxury Beach Gazebos are available to book at an extra cost.

You will receive towel cards at check-in. Exchange these at the Towel Kiosk near the pool.

Yes, you can exchange them for fresh ones during the kiosk’s operating hours.

Two: the main lagoon pool and the dedicated Spa vitality pool.

Yes, a shallow pool safe for toddlers.

The Spa vitality pool is heated; the main lagoon pool is not.

Daily from 10:00 to 18:00.

There is an external partner located nearby.

It ranges from 17-18°C in April to a peak of 26-27°C in August, remaining a pleasant 23-24°C through October.

We proudly use world-renowned ESPA products.

Access to the Heat Experience (Sauna, Caldarium, Steam Bath) and vitality pool requires a fee or a treatment booking.

Typically, 10:00 to 19:00. Book via spa@elysium.gr.

Yes, a modern fitness center is available free of charge (07:00 – 18:30).

Yes, the court is free of charge. Reservations can be made via the hotel app or at Reception.

Yes, we offer both indoor and outdoor sessions. Bookings are made via the hotel app.

We have a manicurist on-site. Hairdressing services are available on-call.

No, we do not offer a dedicated Kids' Club, as we focus on a tranquil, sophisticated atmosphere.

Yes, available on request for an hourly fee.

Yes, high-speed Wi-Fi is complimentary throughout the resort. The login QR code is provided at check-in.

Yes, with computer access for guest use.

Yes, we are a premier destination for intimate, luxury weddings.

The currency is the Euro (€). The area is extremely safe and well-lit for night walks.

Please reach out to us anytime at guestr@elysium.gr or at info@elysium.gr

Booking direct is the best way to secure our lowest available rates and exclusive special offers. Additionally, direct guests enjoy: Exclusive Free Benefits available only through our website. Direct Communication with our on-site reservations team. Loyalty Discounts through our "Harmony & Bonus" rewards program.

Absolutely. Members of our Harmony & Bonus club receive an immediate discount on their bookings. If you haven't joined yet, you can sign up here during the booking process to instantly unlock member-only rates.

Yes. Our booking engine uses industry-standard SSL encryption and is fully PCI-compliant. Your personal and payment data are handled with the highest level of security.

We accept all major credit cards, including Visa, Mastercard, and American Express. For certain rate types, bank transfers are also an option. Please, contact reservations@elysium.gr for details.

Yes. Flexible Rates can be adjusted up to 15 days before arrival. For Semi-Flexible and Half Board Packages, a 25% non-refundable deposit applies; however, we are pleased to allow date changes within the same calendar year if requested at least 8 days before arrival. Please check the detailed Terms & Conditions during the booking process or contact us directly for exceptional cases. You may manage your reservation via the Change/Cancel booking link.

Yes, a rich American breakfast is included in all our room rates to ensure a perfect start to your day.

Our rates include VAT and Municipality Taxes. However, please note that the Environmental Tax (Climate Crisis Resilience Fee) of €15 per room, per night is not included in the rate. This is a mandatory government tax applicable to all 5-star hotels in Greece and must be paid locally at the reception upon check-in.

We certainly do! We offer Early Bird discounts for those who plan their getaway in advance, as well as Long Stay discounted rates for guests staying with us for 7 nights or more. Seasonal offers are updated regularly on our website.

Our dedicated reservations team is available to assist you personally. You can reach them via email at reservations@elysium.gr or by calling us directly at +30 22410 45725. We are happy to walk you through the process or handle the booking for you.